Refund Policy

Obligations of the Course Participant

The course participant shall be responsible for choosing a language course that corresponds to his or her abilities. The course participant undertakes to attend the course personally, to arrive punctually and to take part in lessons. Should the irregular attendance or other behaviour of the participant lead to a disturbance of the language course for other participants, Eurocentres reserves the right to expel the participant from the course. In such an event the course fees shall not be refunded in any way, not even on a pro-rata basis.

Withdrawal Prior to the Start of the Course

The contracting party may send written notification of withdrawal prior to the start of the course, without any statement of reasons. If such written notification is received by Eurocentres 14 days before commencement of the course, all payments already made to Eurocentres in connection with the present contract shall be refunded to the contracting party, with the exception of the enrolment fee and the ELVIA insurance premiums. If written notification is received by Eurocentres less than 14 days, but in any case by not later than 5 p.m. (CET) on the last Friday before the commencement of the course, an invoice shall be issued for the registration fee, the ELVIA insurance premiums, school fees for one week and accommodation fees for one week, if applicable. The reimbursements will be made within 4 weeks after reception of the withdrawal. Special regulations apply with respect to withdrawals by participants studying in South Africa on a student visa. Before enrolling, please ask your Eurocentres adviser for a copy of the ‘Supplementary Information concerning South Africa’, and/or consult this on the Eurocentres website.

No-show / Withdrawal from the Language Course

Should the course participant fail to show up for the language course or withdraw from the course, he or she shall not be entitled to claim any reimbursement. Special regulations apply with respect to withdrawals by participants studying in South Africa on a student visa. Before enrolling, please ask your Eurocentres adviser for a copy of the ‘Supplementary Information concerning South Africa’, and/or consult this on the Eurocentres website.

  • There are no refunds on tuition after your course has started.
  • A client’s course fee may be changed once free of charge. Any subsequent changes will be subject to an administrative fee of EUR 75 for each change made.
  • Where a client has to leave early, Eurocentres does not offer the option of transferring remaining course time to another individual.

Cancellation and/or Change of Accommodation After Course Start

Host family accommodation may be terminated or changed, subject to two weeks notice to end on a Saturday. Notice of termination shall be sent in writing to Eurocentres exclusively. A change fee of EUR 60 will be charged. Should the course participant leave the host family accommodation before the end of the period of notice, he or she shall not be entitled to claim any reimbursement of payments already effected. For all other types of accommodation (student residence, hotel, apartments) the respective General Terms and Conditions of the third parties providing such accommodation apply.

  • Refunds on accommodation are subject to a cancellation fee of EUR 75. In addition, one week’s surplus accommodation will not be refunded.
  • In the event that a refund is due to a client, said refund will take 2-3 weeks to process.

Incomplete Participation in Lessons

Should the course participant not take part in all of the lessons that make up the subject matter of the language course, he or she shall not be entitled to claim any reimbursement of payments already effected.

Complaints and Liability

The course participant shall make complaints without delay to the local school secretary or to Eurocentres in South Africa. (Any complaint concerning services provided by a third party should be addressed to the third party.) If Eurocentres is not able to remedy the situation within a reasonable period, the course participant may take steps to remedy the situation him or herself, and Eurocentres shall refund the cost, against receipts, in so far as legal and contractual liability requires. This procedure does not restrict the participant’s right to pursue other legal remedies. Any requests for refund shall be made within four weeks of the agreed termination of the course. After this period, the course participant shall have no claim of any kind.

Eurocentres excludes liability for loss due to illness, accident or injury, except in the case of intentional or gross negligence by Eurocentres. Eurocentres shall not be liable in the case of poor or non-performance of services provided by a third party that it has mediated. Eurocentres excludes liability for loss of valuables or cash or loss and damage to personal effects, etc. except in the case of intentional or gross negligence by Eurocentres; for package deals, liability in the case of Eurocentres being at fault shall be limited to the direct loss and to a maximum of twice the amount paid by the course participant.

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